PRIVACY POLICY & GDPR

Your Privacy and Data Protection

Last updated: January 2024. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Personal Information

  • Name, email address, and contact details
  • Date of birth for age verification
  • Payment information and transaction history
  • Account preferences and settings
  • Communication records with customer support

Technical Information

  • IP address and device information
  • Browser type and version
  • Usage data and website interactions
  • Cookies and similar tracking technologies

2. How We Use Your Information

  • To provide and maintain our lottery services
  • To process transactions and manage your account
  • To verify your identity and prevent fraud
  • To comply with legal and regulatory requirements
  • To improve our services and user experience
  • To send important updates and promotional materials
  • To provide customer support and respond to inquiries

3. GDPR Compliance

Your Rights Under GDPR

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time

Legal Basis for Processing

We process your personal data based on legitimate interests, contractual necessity, legal compliance, and your consent where applicable.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers and business partners
  • Payment processors and financial institutions
  • Regulatory authorities and law enforcement
  • Third parties with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and staff training
  • Incident response procedures

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Account data is typically retained for 7 years after account closure for regulatory compliance.

7. Cookies and Tracking

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us analyze website usage
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Used for targeted advertising

You can manage cookie preferences through your browser settings or our cookie consent tool.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, and certification schemes.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Contact Information

For questions about this privacy policy or to exercise your rights, contact us:

Email: [email protected]

Address: 17 Bourke Crescent, Docklands VIC 3008, Australia

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

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